hz77 Privacy Policy – Your Data, Protected

1 Overview

hz77 operates the online gaming platform available at hz77.pro. This Privacy Policy applies to all users who visit or register an account on the platform and governs how hz77 handles personal information. By creating an account or using any part of the platform — including cricket betting, slot games, live casino, fish games and VIP features — you agree to the practices described in this policy.

hz77 only collects information that is genuinely needed to operate your account, process your PKR transactions, prevent fraud and keep the platform running smoothly. We do not collect data for the sake of it, and we do not sell your personal information to third parties for marketing purposes.

2 What We Collect

When you register an account on hz77 and use the platform, we collect the following categories of information:

hz77 does not collect sensitive personal data such as biometric information, health records or political affiliations. We only ask for information that is directly relevant to operating your account and processing your transactions securely.

3 How We Use Your Data

Every piece of information hz77 holds is used for a specific purpose. The table below sets out the primary uses and the reason for each.

• Account management: Your name, contact details and login credentials are used to create and maintain your account, process your requests and communicate with you about your account.
• Transaction processing: Financial data is used to process PKR deposits via JazzCash, Easypaisa, Raast, bank transfer and cards, and to pay out withdrawals to your registered payment method.
• Identity verification: When required — typically before your first withdrawal or if there is unusual activity on your account — we use identity data to confirm you are who you say you are. This protects both you and the platform.
• Fraud prevention: Technical data including IP addresses and device identifiers help us identify unusual patterns, prevent duplicate accounts and protect the platform from abuse.
• Platform improvement: Aggregated and anonymised usage data helps us understand which games and features are most popular so we can improve the experience for all Pakistan players.
• Bonus and promotions eligibility: Usage data helps us verify that bonus claims are legitimate and comply with the terms of each promotion.
• Customer support: When you contact support via live chat or email, we use your account data and conversation history to resolve your query efficiently.
• Responsible gaming: We monitor activity patterns to identify players who may benefit from responsible gaming tools such as deposit limits or self-exclusion. This is done to protect players, not to profile them commercially.

4 Payment Data & PKR Transactions

All deposits and withdrawals on hz77 are processed in PKR. When you make a payment using JazzCash, Easypaisa, Raast, bank transfer or a debit/credit card, the transaction details — including the payment reference, amount and timestamp — are recorded against your account.

hz77 does not store full card numbers or mobile wallet PINs. Payment processing is handled by third-party payment processors who are contractually required to handle your financial data securely and in compliance with applicable standards. hz77 receives only the transaction reference and confirmation needed to credit or debit your account balance.

Transaction records are retained for as long as required to meet financial record-keeping requirements and to resolve any payment disputes that may arise. Once the retention period has passed, payment records are securely deleted.

5 Cookies & Tracking Technologies

hz77 uses cookies and similar technologies to keep the platform functioning correctly, maintain your login session, remember your preferences and gather anonymised analytics about how the platform is used. Cookies are small text files stored on your device by your browser.

The types of cookies hz77 uses are as follows:

• Essential cookies: Required for core platform functions such as maintaining your login session and processing transactions. These cannot be disabled without breaking the platform.
• Analytics cookies: Collect anonymised data about which pages are visited most often and how users navigate the platform. This data is aggregated and not linked to individual accounts.
• Preference cookies: Remember your settings such as language preference and display options so you do not have to reset them each visit.
• Security cookies: Help detect and prevent fraudulent access attempts, including identification of unusual login patterns.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect the functionality of the platform and you may not be able to log in or complete transactions. Disabling analytics or preference cookies will not prevent you from using hz77 but may affect your experience.

6 Data Sharing & Third Parties

hz77 does not sell your personal data to third parties. We share your information only in the following limited and specific circumstances:

• Payment processors: To complete PKR deposits and withdrawals, transaction data is shared with our payment processing partners including mobile wallet operators and card processing networks. These partners are bound by data protection agreements.
• Identity verification providers: When you are required to verify your identity, we may pass your documentation to a third-party verification service. These providers are contractually restricted to using your data solely for verification purposes.
• Game providers: Your gameplay activity in games provided by third-party studios such as Pragmatic Play, Evolution and Play'n GO is processed by those providers to generate game outcomes. Game providers operate their own data handling practices for game-related data.
• Fraud prevention services: Technical data such as IP addresses and device fingerprints may be shared with fraud detection partners to protect the platform and its players.
• Legal requirements: hz77 may disclose account information if required to do so by a valid legal process or to protect the safety and security of the platform and its users.

7 Data Retention

hz77 keeps your personal data for as long as your account is active and for a reasonable period after account closure to meet record-keeping obligations and resolve any outstanding disputes. The general retention periods that apply are:

• Account data (name, contact details, login history): Retained for the duration of account activity and for up to five years after account closure.
• Transaction records: Retained for a minimum of five years to meet financial record-keeping requirements.
• Identity verification documents: Retained for as long as required from the date of verification.
• Support communications: Retained for up to two years to allow follow-up and dispute resolution.
• Technical and analytics data: Retained in anonymised or aggregated form indefinitely for platform improvement; identifiable technical data is deleted within twelve months of collection.

When data is no longer needed and the applicable retention period has passed, it is securely deleted or anonymised so it can no longer be linked to your account.

8 Data Security

Protecting your personal data is a core responsibility at hz77. The platform applies industry-standard security measures to protect your information from unauthorised access, loss, misuse or disclosure. Key security measures include:

• SSL/TLS encryption: All data transmitted between your device and hz77 servers is encrypted using SSL/TLS. Your login credentials, payment details and personal information are never transmitted in plain text.
• Password hashing: Account passwords are stored as cryptographic hashes. Hz77 staff cannot read your password — only you know it.
• Access controls: Access to personal data within hz77 is restricted to staff and systems that have a genuine operational need for it. All internal access is logged.
• Two-factor authentication: Players are encouraged to enable additional login verification from their account security settings to further protect their account.
• Fraud monitoring: Automated systems monitor account activity for unusual patterns that may indicate unauthorised access. Suspicious activity triggers security alerts and, where necessary, temporary account holds.

While hz77 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. Players are encouraged to use a strong, unique password for their hz77 account and to keep their login details private. If you suspect your account has been accessed without your authorisation, contact support immediately via live chat.

9 Your Rights Over Your Data

As a player on hz77, you have rights over the personal data we hold about you. hz77 is committed to honouring these rights in a straightforward and timely manner. To exercise any of the rights listed below, contact the support team via live chat or email.

10 Minors & Age Restriction

hz77 is strictly an adult platform and is not intended for anyone under the age of 18. We do not knowingly collect personal data from minors. During registration, players confirm that they are 18 years of age or older.

If hz77 becomes aware that a minor has provided personal information or created an account, the account will be closed immediately, all data associated with it will be deleted, and any funds deposited will be returned to the payment source after verification.

Parents and guardians are encouraged to use device-level parental controls to prevent access to online gaming platforms. If you are aware of a minor who has accessed hz77, please contact support immediately so we can take action.

11 Changes to This Privacy Policy

hz77 may update this Privacy Policy from time to time to reflect changes in platform operations, data practices or applicable requirements. When material changes are made — changes that meaningfully affect how your personal data is used — hz77 will notify registered players via email or an in-platform notification before the changes take effect.

Minor or administrative updates, such as clarifications to existing wording, will be reflected on this page with a revised date. It is your responsibility to check this page periodically. Continued use of hz77 after a policy update constitutes your acceptance of the revised policy. If you disagree with any change, you should contact support to discuss closing your account.

12 Contact & Data Queries

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how hz77 handles your personal information, please get in touch with our support team. We aim to respond to all data-related queries within a reasonable period.